Refund Policy
Effective Date: 7 April 2026
At Nexzenn Digital, we are committed to delivering high-quality digital services. Due to the nature of our work, all payments are generally non-refundable. This Refund Policy outlines the conditions under which refunds may or may not be applicable.
1. No Refund Policy
- All payments made for services are non-refundable
- Once a project is started, no refund will be issued for work already completed
- Payments for completed milestones are strictly non-refundable
2. Advance Payments
- Advance payments are required to initiate projects
- These payments are non-refundable as they cover resource allocation, planning, and initial work
3. Cancellation Policy
- If a client decides to cancel the project after work has started, no refund will be provided
- Any work completed until the cancellation date may be delivered upon request
4. Partial Refund (Exceptional Cases Only)
Refunds may be considered only if:
- Nexzenn Digital is unable to start the project
- Or fails to deliver any agreed service (without valid reason)
In such cases, the refund (if approved) will be partial and based on work completed.
5. Delays & Non-Refund
- Delays caused due to client (content, approvals, etc.) do not qualify for refunds
- Delays caused by third-party services (hosting, APIs, platforms) are not eligible for refunds
6. Change of Mind
- Refunds will not be issued for change of mind after project initiation
- Any additional requirements or changes will be treated as new scope and billed separately
7. Digital Marketing Services
- No guarantees are made for specific results (rankings, leads, sales)
- Payments for marketing services (SEO, Ads, etc.) are non-refundable
8. Dispute Resolution
- In case of any concerns, clients are encouraged to contact us for resolution
- We aim to resolve issues professionally and fairly